Refunds and Returns Policy for Digital Web Axis
Effective Date: 10/09/2024
Business Name: Digital Web Axis
Website: digitalwebaxis.com
Contact Email: digitalwebaxis@gmail.com
Business Address: 345/8, Road No. 24, Flat No. 102, Deepthisri Nagar Colony, Hyderabad, 500049.
At Digital Web Axis, we strive to provide high-quality website design, development, and digital marketing services that meet your business needs. However, we understand that circumstances may arise where a refund or service adjustment may be required. Our Refunds and Returns Policy outlines the conditions and procedures for requesting a refund or return.
1. Eligibility for Refunds or Returns
We offer services, not physical products. Therefore, the conditions for refunds are based on service delivery stages and performance. Refund requests are eligible under the following conditions:
- Incomplete Services: If the service has not been started or is at an initial phase (less than 25% of the agreed scope), you may request a full or partial refund.
- Failure to Deliver: If Digital Web Axis fails to deliver the services as agreed, you are eligible for a refund proportional to the work left incomplete.
- Service Dissatisfaction: If you are not satisfied with the service provided, we will work with you to resolve the issue. If we cannot, a partial refund may be offered based on the project’s completion stage.
2. Non-Refundable Services
Refunds are not eligible for:
- Services that have been fully completed and delivered as per the agreed terms.
- Custom development work or any digital marketing services that have been fully utilized, including SEO, paid ads, or campaigns.
- Any revisions, add-ons, or enhancements after the primary delivery of services.
3. How to Initiate a Return or Refund
To initiate a refund or service adjustment, please follow these steps:
- Email: Contact us at digitalwebaxis@gmail.com with the subject line “Refund Request.” Provide the following details:
- Your name and contact information
- Date of service purchase
- Reason for refund request
- Any supporting documents, including contracts or agreements
- Review Process: Once we receive your request, we will acknowledge it within 2 business days. Our team will review your request and respond within 5-7 business days with our decision.
4. Timeframe for Refunds
If your refund request is approved, we will process your refund within 14 business days. Refunds will be credited to the original payment method. Please note that bank processing times may vary, and additional delays could occur based on your financial institution.
5. Service Modification and Resolution
In cases of dissatisfaction, we may offer alternative solutions, such as:
- Free revision or modification of the service.
- Additional services at no extra charge if the issue arose from our side.
6. Costs and Fees
- Refund Processing Fee: A nominal processing fee of 5% may be deducted from the refunded amount to cover administrative costs.
- No Additional Costs: Customers will not be responsible for any extra fees beyond the agreed payment terms for refunds or revisions.
7. Contact Information
For further questions or support, you can reach us through the following contact information:
- Email: digitalwebaxis@gmail.com
- Address: 345/8, Road No. 24, Flat No. 102, Deepthisri Nagar Colony, Hyderabad, 500049.
We are committed to ensuring your satisfaction with our services and will work diligently to resolve any issues you may have.
Thank you for choosing Digital Web Axis!
This policy is designed to provide transparency and fairness while protecting both your interests and the integrity of our services.